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Terms of Service

Last updated: 2 November 2026

These terms apply to your use of this website and to services provided by Rotorua Gutter Cleaning ("we", "us" or "our"). By requesting a quote, booking a service or using this website, you agree to these terms.

1. Our services

Rotorua Gutter Cleaning provides exterior cleaning and gutter services in and around Rotorua, the Bay of Plenty and South Waikato, including:

The exact scope of each job is set out in your quote.

2. Quotes

Quotes are free and come with no obligation. Each quote is based on the information available to us, such as the length and height of spouting, roof access, roof area and material, cladding type and the condition of downpipes. If the job turns out to be materially different from what was described (for example, much heavier blockages or extra buildings), we will talk to you before doing any extra work.

3. Pricing and payment

All prices are in New Zealand dollars (NZD). Payment terms are confirmed when you book and shown on your invoice. Bundled services are quoted together and may be priced lower than booking each service separately.

4. Booking, access and hours

We work Monday to Friday, 8:00 AM to 5:00 PM, and are closed on weekends. You usually don't need to be home, but you need to give us safe access to the outside of the property, including the areas below the spouting and the downpipe outlets. Please let us know about pets, locked gates, fragile plants or anything else we should be aware of.

For roof treatments on properties with rainwater tanks, please tell us so we can disconnect tank downpipes during the work.

5. Rescheduling and cancellations

Please give us as much notice as you can if you need to reschedule or cancel. We may need to reschedule work because of weather, safety concerns or access problems. If that happens, we'll contact you to arrange a new time.

6. Weather and safety

We work from the ground under a comprehensive health and safety policy for high-reach and ladderless work. We may pause or postpone work if conditions are unsafe, for example in strong wind or lightning.

7. Existing condition of your property

Cleaning and washing can reveal existing problems such as corroded or leaking spouting, loose brackets, rotten fascia, flaking paint or damaged roofing. These issues are not caused by our work. Where we notice something, we'll let you know. Our services do not include carpentry, roofing repairs or painting unless agreed in writing.

8. Our responsibility

We are fully insured and carry out work with reasonable care and skill. If you're not happy with any part of our work, please contact us as soon as possible so we can look at it and put things right where needed. Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 where those Acts apply.

To the extent permitted by law, we are not liable for indirect or consequential loss, or for damage caused by pre-existing defects in your property.

9. Website content

Information on this website, including our guides, is general information only and is not a substitute for advice about your specific property. All content, text and images on this site belong to Rotorua Gutter Cleaning unless stated otherwise.

10. Changes to these terms

We may update these terms from time to time. The current version will always be on this page.

11. Contact

Questions about these terms? Get in touch:

These terms are governed by the laws of New Zealand.

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