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Privacy Policy

Last updated: 2 November 2026

Rotorua Gutter Cleaning ("we", "us" or "our") respects your privacy. This policy explains what personal information we collect when you use our website or services, how we use it, and the choices you have. We handle personal information in line with the New Zealand Privacy Act 2020.

1. Information we collect

We collect information you give us directly, including:

  • Your name, phone number and email address
  • Your property address, number of storeys and the service you're interested in
  • Any notes you add about access, trees, overflowing downpipes or other details
  • Records of our communication with you, quotes and invoices

When you visit our website, we may also collect basic technical information such as your browser type, the pages you view and the page you submitted a form from. This helps us understand how the site is used and improve it.

2. How we use your information

We use your information to:

  • Prepare and send quotes for gutter clearing, gutter repairs, roof moss treatment and house washing
  • Book, carry out and follow up on work at your property
  • Respond to your questions and requests
  • Send invoices and keep business records
  • Improve our website and services

We will only send you marketing messages if you have agreed to receive them, and you can opt out at any time.

3. Quote request forms

Our online forms send your details to a secure lead-capture service operated on our behalf, which forwards your request to us by email. Your details are used only to respond to your enquiry. Spam protection is built in, and form contents are not sold or shared for marketing.

4. Sharing your information

We do not sell your personal information. We may share it with:

  • Service providers who help us run the business, such as email, website hosting and accounting providers
  • Professional advisers, such as our accountant or lawyer, where needed
  • Government agencies or authorities where we are required to by law

5. Storage and security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access and disclosure. We keep information only for as long as we need it for the purposes above, or as required by law (for example, tax records).

6. Cookies and analytics

Our website may use cookies and similar technologies, including analytics tools, to understand how visitors use the site. You can set your browser to refuse cookies or to alert you when cookies are being sent. Some parts of the site may not work as well if cookies are turned off.

7. Your rights

Under the Privacy Act 2020 you have the right to:

  • Ask for a copy of the personal information we hold about you
  • Ask us to correct information that is wrong
  • Ask us to delete information we no longer need
  • Opt out of marketing communications

To make a request, contact us using the details below. If you're not happy with how we handle your request, you can contact the Office of the Privacy Commissioner.

8. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

9. Contact us

If you have questions about this policy or your personal information, please get in touch:

You can also use our contact page.

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